FAQs

Send your design through the contact form with where it should be stitched. We digitise it, email you a preview with a quote, and start stitching only after you approve both.

Yes. Every custom order includes digitising: we convert your logo, name or photo into a stitch file, matched for thread colours and fabric, and refine it until the preview looks right.

No. Single pieces are welcome — one hoop, one tee, one gift. Larger batches simply bring the per-piece price down, and every batch starts with a stitched sample you approve.

Previews arrive within two working days. After approval, single pieces ship in about a week and bulk orders take two to three weeks, depending on quantity. We confirm your dispatch date before you pay.

We stitch with colourfast rayon and cotton threads that hold their colour through regular washing. Hoop art uses dense cotton fabric, apparel is soft breathable cotton, and patches are twill with iron-on backing.

Wash embroidered garments inside out in cold water with mild soap, and dry them in shade. Never wring the stitched area, and press from the reverse side with a cloth between the iron and the stitches.

Always. Nothing is stitched before you approve a digital preview of colours, size and placement. For team and corporate orders we also stitch a physical sample before full production begins.

Shop orders are paid securely at checkout in INR through our payment provider. Custom and bulk orders are quoted first, and a confirmed advance starts production while the balance is due before dispatch.